In Progress...

Led a hardware certification team of 8, tracking and managing 70 unique projects, ensuring seamless integration of new hardware systems and technologies.
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Transformed and optimized the project intake process resulting in 18% decreased time-to-market by utilizing Jira and Confluence automation and dashboards to track progress, manage backlogs, and facilitate effective communication within the team, promoting increased productivity and transparency across all projects.
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Managed cross-functional Agile Scrum teams to define and prioritize product roadmaps, requirements, user stories, and acceptance criteria, resulting in a streamlined development process and more efficient product releases.
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Coordinated with stakeholders, including external vendors and internal departments, to gather feedback, address concerns, and incorporate iterative improvements into product development, ultimately enhancing hardware performance and customer experience.
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Conducted weekly product demonstrations and presentations to stakeholders, showcasing the team's achievements, upcoming features, and project status, ensuring alignment and buy-in from all involved parties.

Lead a dispersed restaurant POS Software Deployment and Feature Enablement team of 10, applying Agile Scrum principles to efficiently manage and oversee multiple field implementations each month, promoting effective collaboration between QA, Pilot Teams, Clients, and Live Restaurants, resulting in successful software rollouts.
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Decreased feature deployment delays by 30% by implementing Jira and Confluence workflows for effective product management, maintaining comprehensive documentation, enabling seamless communication, and knowledge sharing within the team and stakeholders.
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Conducted thorough analysis of client requirements, translating them into actionable insights and well-defined product specifications, contributing to the enhancement of the POS software and meeting specific business needs.
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Implemented data-driven strategies to assess product performance, user feedback, and market trends via a constant feedback loop, resulting in data-backed recommendations for continuous improvements to the POS software deployment process, optimizing customer satisfaction.

Collaborated with client business analysts and product owners to gather comprehensive requirements and parameters for upcoming features, ensuring a clear understanding of project objectives and expectations.
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Configured 10 test packages daily, utilizing proprietary restaurant file management systems and XML coding language, resulting in efficient and accurate feature deployments, and contributing to reduced implementation timeframes.
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Assisted development teams to communicate gathered requirements and to facilitate the smooth implementation of new features, fostering effective cross-team collaboration and delivering high-quality software solutions.
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Collaborated with QA teams to identify and debug errors during the testing phase, ensuring the timely resolution of issues and minimizing disruptions to the software deployment process.
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Provided tier 2 on-call support for up to 100 test sites, promptly addressing inquiries, troubleshooting issues, and offering technical assistance, leading to increased client satisfaction and improved overall system reliability.

Circulated equipment from our Equipment Loan Program. 

Assisted campus users in with projects, software and hardware. 

Assisted with monitoring, support and maintenance of Multimedia and Digital Media Labs. 

Served as a resource for departments, organizations and other clients in person, online and via the phone, answering approximately 100 interactions per week.

Provided Tier 1 & Tier 2 Help Desk support for changes in technologyInstalled and configured IT equipment including, Desktops, Routers, Switches, VoIP, Printers, Scanners. 

Designed and developed e-commerce websites using Americommerce platform, HTML, CSS. 

Lead and managed all Social Media accounts. 

Performed various administrative functions, including filing paperwork, delivering and sorting mail, office cleaning, inventory, and bookkeeping.